Privacy Policy

Machiya Inn Co., Ltd. (“we”, “us” or “our”) sets out this Privacy Policy for personal information handled through this website and our accommodation-related services.

Article 1 (Personal Information)

Personal information means information defined as personal information under the Act on the Protection of Personal Information, including information that can identify a living individual, such as name, date of birth, address, telephone number and contact details.

Article 2 (Collection)

We may collect information necessary for reservations, enquiries, registration, payment and the provision of our services, including guest contact, stay and payment information.

Article 3 (Purpose of Use)

We use collected information to provide and operate our services, verify identity, handle reservations and enquiries, send necessary notices, address breaches of our terms, charge fees and for purposes incidental to these activities.

Article 4 (Changes to Purpose)

We may change a purpose of use where it is reasonably related to the original purpose. We will notify or publish a change by an appropriate method.

Article 5 (Provision to Third Parties)

Except where permitted by law, we do not provide personal information to a third party without prior consent. This does not apply to necessary outsourcing, business succession or disclosures required by law.

Article 6 (Disclosure)

We will respond to a request for disclosure in accordance with applicable law. A handling fee of JPY 1,000 per request applies.

Article 7 (Correction and Deletion)

A guest may request correction, addition or deletion of inaccurate personal information. Where appropriate, we will respond without delay.

Article 8 (Suspension of Use)

A guest may request suspension of use or deletion where permitted by law. We will investigate and respond in accordance with applicable law.

Article 9 (Changes)

Unless otherwise required by law, a revised policy takes effect when published on this website.

Website Analytics

We use Google Analytics, including cookies, to understand website usage and improve the booking journey. We measure page visits, booking-button clicks and successful contact submissions. Names, email addresses and enquiry messages are not sent as analytics data. See how Google uses data. You can disable Google Analytics collection with the opt-out browser add-on.

Article 10 (Contact)

Machiya Inn Co., Ltd.
Registered address: 16 Okazaki Shinnyodo-mae-cho, Sakyo-ku, Kyoto 606-8415, Japan
Telephone: +81-50-2018-1700 (Shin-Demizu Office)
Email: kyoto [at] machiya-inn.com

Our registered address is shown for statutory disclosures. Enquiries are handled by our Shin-Demizu Office.